You can ask us to delete your Distovia account and the data in it at any time. You do not need the app installed, and you do not need to be able to sign in.
Open Support and send a message asking for your account to be deleted. We will confirm it is you before anything is removed.
Write to support@distovia.com from the address on the account, with the subject Delete my account. If you no longer have that address, say so — we will verify you another way rather than refuse.
What happens first. If you have releases live in stores, they are taken down before the account closes, and stores can take a few weeks to remove them. If you have a balance owing, we will pay it out first — we will not delete an account to avoid paying it.
Some records cannot be deleted on request, because the law or a contract requires us to hold them:
These are kept in their own right and are not used to rebuild your profile or to market to you.
We aim to complete deletion within 30 days of confirming your request, or within 30 days of the last takedown or payout finishing if one was needed. We will tell you when it is done.
If you only want to stop receiving email, you do not need to delete anything — turn off email in the app's notification settings, or use the unsubscribe link on any message.